Contact
Tell us what broke
One person reads this inbox. A message with the details below gets a real answer; a one-line "it doesn't work" usually gets a question back.
Replies usually come within two or three business days. This is not a support desk for the agent you use — for that, contact the agent's own vendor.
What to send
- Which page — the step number or the URL.
- Your setup — Windows or macOS, and which agent you are using, with its version if you can see it.
- What you expected in one sentence, and what happened in another.
- The exact error or the exact file path, pasted, not paraphrased.
- What you already tried, if anything.
Do not send passwords, API keys, account numbers or anything you would not put on a public page. If a screenshot contains personal data, crop it or describe it instead.
Common reasons to write
- A step does not work on your machine. This is the most useful message you can send, and the page's verification date tells you how recently it was checked.
- A correction. If a claim on a page is wrong, say which sentence and what it should say.
- Waitlist questions. Where a product stands, whether it will run on your system, whether pricing is decided. Short answers, no sales pitch.
- Privacy and deletion. Say "delete my address" and it is removed, along with any waitlist answers. See the privacy policy for what is stored and where.
What we cannot do
- Recover files for you. The step 6 page explains what to try first, and recovery is your decision to make.
- Debug the agent vendor's product. We can tell you whether a step matches how the agent behaves today, not why an unrelated feature is failing.
- Promise a release date for Brake. No date is announced until the product exists.